Customer Service Contact Information
Jenius Bank customer service remains available to assist with any questions related to your deposit or loan accounts. For inquiries such as address changes or statement retrieval for recently closed Jenius Bank savings or loan accounts, please contact us at 844-453-6487.For support related to new accounts, please reach out to the appropriate team below:Savings Accounts: Contact Axos Bank’s dedicated support team Monday–Friday, 6:00 AM–6:00 PM PT at 888-965-8680, or via chat and secure messaging in online banking.Loan Accounts: Contact Launch Servicing Monday–Friday, 7:00 AM–7:00 PM CT at 833-504-0478.
