Jenius Bank Loan Servicing Is Changing
On June 13th, Jenius Bank will transition loan servicing to a new provider, Launch Servicing. This change does not affect your loan terms. No immediate action is required, but please review the information below to understand how payments and account access may be impacted.
FAQ: Loans Servicing Transition
Have questions about the upcoming transition to Launch Servicing? We're here to help.
What’s changing with my loan?
What’s changing with my loan?
Do I need to do anything right now?
Do I need to do anything right now?
Will my loan terms or agreement change?
Will my loan terms or agreement change?
What happens to my AutoPay setup?
What happens to my AutoPay setup?
What if I scheduled a one-time payment?
What if I scheduled a one-time payment?
Where should I send my payments after the transfer?
Where should I send my payments after the transfer?
When can I access my account with Launch Servicing?
When can I access my account with Launch Servicing?
Will I get a new account number?
Will I get a new account number?
Who do I contact if I have questions?
Who do I contact if I have questions?
Will I receive more information?
Will I receive more information?
Still have questions?
Call us at 844-453-6487 to access our 24/7, U.S.-based, first-class, customer support.