Question 1

What has happened?

Accepted Answer

Axos Bank has acquired Jenius Bank's savings accounts in the U.S. As a result, all Jenius Bank savings accounts transitioned to Axos Bank on May 4th, 2026. Your account will now appear as closed in the Jenius Bank online banking platform as well as mobile.

Question 2

Can I still log in to my Jenius Bank account?

Accepted Answer

Yes, you can still log in to your recently closed account to view statements, retrieve transaction history and to update your contact information. We would recommend that you register your newly transitioned account over at Axos Bank. You can find that information on how to do that here: https://www.axosbank.com/jenius

Question 3

Why is my savings account closed?

Accepted Answer

On May 4th, 2026, your savings account was transitioned to Axos Bank as part of an acquisition agreement. Your funds were transferred, and you should be able to access your new Axos Bank account. Visit https://www.axosbank.com/jenius to learn more.

Question 4

How do I get to my new Axos Bank account?

Accepted Answer

Visit https://www.axosbank.com/jenius to learn how to register your account and access your funds.

Question 5

Who is Axos Bank?

Accepted Answer

Axos Bank is an FDIC-insured ﬁnancial services company proudly serving clients for over 25 years. With over $28 billion in assets, Axos Bank was one of the ﬁrst digital banks, oﬀering banking services exclusively online. They maintain a digital ﬁrst mission to challenge traditional banking and empower customers through technology.

Question 6

Is there anything I need to do today?

Accepted Answer

As your savings account has now transitioned to Axos Bank, we recommend registering your new Axos account by following the instructions here: https://www.axosbank.com/jenius  Any recurring transfers or automatic bill payments previously connected with your Jenius Bank savings account were not carried over in the transition to Axos Bank and will need to be reconnected there.  Please ensure that any previously set up transfers, automatic deposits or scheduled bill payments are updated to either your new Axos account or another bank account.

Question 7

What happens with any deposit, withdrawal, or transfer request after May 1st on my Jenius Bank savings account?

Accepted Answer

These transactions will be rejected now that your account has fully transferred to Axos Bank. We recommend setting up your Axos Bank account as soon as possible. Visit https://www.axosbank.com/jenius for more information.  Direct deposits received after May 1, 2026 to your Jenius Bank account or received prior to May 4, 2026 to your new Axos Bank account will be returned to your employer.  IRS refunds: If the IRS attempts to deposit a refund to your Jenius Bank account after May 1, 2026, the deposit will be returned and issued as a paper check to your address on ﬁle.  Social Security payments: Please follow the instructions provided by the Social Security Administration to update your direct deposit information.

Question 8

What do I need to know about the new online banking platform?

Accepted Answer

Beginning May 4, 2026, you will be able to register for Axos Bank’s online banking platform at axosbank.com or download the Axos Bank mobile app from the Google Play Store or iOS App Store. Additional preparation details are available at https://www.axosbank.com/jenius.

Question 9

How can I reach you if I have a problem?

Accepted Answer

After May 1st 2026, please contact Axos Bank's dedicated support team Monday – Friday, 6:00am - 6:00pm PST at (888) 965-8680, or through chat and secure messaging in online banking.  For questions pertaining to address change or statement retrieval from your recently closed Jenius Bank savings account, you can still contact us at 844-453-6487.

Question 10

What about my statements, tax forms, and other documents?

Accepted Answer

Your ﬁnal statement reﬂecting transaction activity through the transfer date will remain available on jeniusbank.com, and you will be notiﬁed when it posts. Historical statements, tax forms, and other documents will continue to be accessible through jeniusbank.com for a limited time after the transfer.

Question 11

Will I receive a 1099 tax form from Jenius Bank?

Accepted Answer

Yes. If you earned suﬃcient interest on your Jenius Bank savings account prior to the conversion to Axos Bank to meet the IRS reporting thresholds, a 1099 tax form will be mailed to the address on record with Jenius Bank. Please ensure that your contact information is up to date in Jenius Bank online banking. Additional details will be provided at a later date.

Question 12

When is the last day to change my contact information?

Accepted Answer

We are continuing to encourage customers to ensure their contact information is up to date in Jenius Bank online banking. While the transition is complete as of May 4th, and you can currently manage your contact information through online banking, this ability will be discontinued at a future date. We will send you a notification advising you of this date prior to discontinuation.

Question 13

If I am a Jenius Bank personal loan customer, does anything change for me?

Accepted Answer

The information in this FAQ pertains only to those customers with a Jenius Bank savings account.

Your Savings Accounts Have Transitioned to Axos Bank

FAQ: Transition of Savings Accounts to Axos Bank