Question 1

Looking for the Savings FAQ?​

Accepted Answer

Since the transition of Jenius Bank savings accounts to Axos Bank on May 4th, you can find the FAQs over at www.jeniusbank.com/axos.

Question 2

Looking for the Personal Loan FAQ?

Accepted Answer

Since the transition of loan servicing from Jenius Bank to Launch Servicing on June 13th, you can find the FAQs over at the Loan Transition FAQ.

Question 3

What is your mailing address?

Accepted Answer

We actually have three mailing addresses! If you’re mailing a letter, please send to Jenius Bank at . If you’re mailing a deposit, please send an endorsed check, made payable to you, with your account number written below the signature to Jenius Bank Deposits at . If you’re mailing a personal loan payment, please send an endorsed check, made payable to Jenius Bank, with your account number written on the memo line to Jenius Bank Loans, .

Question 4

How do I contact Customer Service?

Accepted Answer

You can contact our U.S.-based, first-class, customer support by calling  Monday through Friday, 7:00 a.m. to 9:00 p.m. Eastern Daylight Time.

FAQs

Savings

Looking for the Savings FAQ?

Personal Loans

Looking for the Personal Loan FAQ?

Contact Us

What is your mailing address?

How do I contact Customer Service?